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Frequently Asked Questions
Q: How can I contact someone if I have a question?
A: You can reach us by calling 1-888-964-4874 Monday - Friday 10AM -5PM EST.
You can also email us at Contact@barbersupply.com
Q: Why is my credit card being declined?
A: Barber Supply requires the card owner to provide the exact billing address for the billing fields when you check out. Even if you format the address differently it will be denied. Please contact us if it continues to deny your payment.
Q: How can I view the status of orders that have been placed?
A: Go to the top link to My Account to check the status of your order.
Q: What will shipping cost me?
A: All products have free shipping options. Upgraded Express USPS Shipping is extra charge.
Q: How long will it take to process my order?
A: Most orders are processed on the same day. If you place your order before 1:00PM EST your order is shipped that day.
Q: When can I expect my order?
A: It takes about 1 - 4 business days to most of the 48 US contiguous states. Other states and territories may have slightly longer delivery times. During holidays and poor weather, shipping could take about 4 - 7 business days.
Q: Do you ship to Canada or internationally?
A: No, but we ship to military APO/FPO via USPS
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, and PayPal.
Q: Is it safe to use my credit card?
A: Yes! We are a Trust Certified Google Store. We never see or store your payment information.
Q: Why is my credit card not accepted?
A: Billing address HAS to match your address that is associated with your credit card.
Q: Are your products new and genuine?
A: We only sell new, genuine products in their original packaging.
Q: Do you have a physical store?
A: Barbersupply.com is an Internet store with a large warehouse facility. We do not have a traditional brick and mortar store.
Q: What is your return policy?
A: We offer a 30 day return. The merchandise has to be shipped back in the original product packaging. We will not accept products with missing parts. Make sure there is sufficient padding to prevent breakage during shipping. Please include a copy of your invoice for faster processing. All returns will need to be returned through USPS.
Our return address is:
PO BOX 14105
ATLANTA, GA 30324